Sit back, relax and give the problem some thought, if you cannot find a solution do not hesitate to approach Xcel experts.
We advise that you arrive 5-10 minutes early for your first appointment to allow time to complete registration documents. Your therapist will then greet you from reception and take you through to the consultation room where you will be asked your reason for attending, the nature and history of your condition and any details that may be relevant to your assessment or treatment. The therapist will then do a detailed assessment on you to arrive at a diagnosis. Once a diagnosis has been made, the therapist will explain the findings and outline a treatment plan. If there is time, treatment will be given as part of your first session.
We generally advise that you wear comfortable, loose fitting clothing. We also suggest that you wear/bring shorts for hip, knee or back problems. You may be asked to remove one or more items of clothing to enable the therapist to assess your condition. Any clients wishing to bring a chaperone are more than welcome.
The follow up sessions generally last for 30 minutes. During the follow up session, we discuss the progress with you and alter the management plan if needed, after discussing with you various options of treatment available.
Everyone is different and responds differently to treatment. In the majority of cases, we would expect to see symptoms eased after the first session but in other cases it may take a few sessions to really notice a difference. It is important to note that on some occasions, your symptoms may become temporarily aggravated following a session. This is a normal reaction, particular if your injury is quite acute. It is nothing to be worried about but is important to feedback to your therapist so treatment can be adjusted in subsequent sessions.
We have 5 allocated parking spaces including one disabled car parking space. The disabled car park space is right in front of the entrance to the clinic building. Our Clinic benefit from visitor car parking spaces around the estate.
Should you wish to cancel your appointment, we ask that you give us at least 24 hours’ notice so that we can offer the slot to someone else. For late cancellations, we reserve the rights to charge you for the full cost of the appointment.
We are able to bill your insurance provider directly but the contract for payment is held with the individual client. Should the insurance company refuse to pay; the client will be asked to settle the account in full. In order for us to bill your insurance provider, we simply need the name of the policy holder, your membership or policy number and authorisation code. We also need to know details of excess and treatment limitations prior to starting your course of treatment. We are recognised by all major medical insurers. Please ask us for a full list. If we are not recognised by your insurer, we may be able to apply for recognition so please ask.
We currently accept cheques, cash and debit or credit card payments (we do not accept american express). We can also take payments over the phone and will shortly be introducing web payments so you can pay as you book to make it even more convenient for you.
If for any reason you are unhappy with the service you have received, please do not hesitate to email us at email@example.com Our practice manager will get back to you within 2 working days. We take all complaints very seriously and use the feedback to improve our service for all clients.
Extremely happy with the services recieved. Xavier is friendly, very confedential, extremely flexible with appointments, explains the concerns very througherly.Pleased with this first review. Highly recommended clinic..
I have been having treatment from Xavier for neck and back injuries sustained during a car accident in February. Xavier and his team have helped me so much help me get out of pain and to still be able to compete in the London Marathon this year. They are all very professional and very kind people that have helped me and supported me, without them I don't think that I would have been able to do the London Marathon this year and I would like to send my huge thanks.
I had an medial ligament knee injury sustained at work. Xavier is extremly knowledgeable and thorough and working with him has fixed my knee in no time. Strongly advise anyone to use this practice. Highly recommended clinic..
Fantastic physio therapy we great company. Wouldn’t have recovered as I have if it wasn’t for these guys. Would highly recommend
Was booked in with Xavier due to being involved in a care accident and I’m amazed with the work he’s been able to do on my back in such a short amount of time.
My Physiotherapist help me to understand my problem. I worked with the programme given the physiotherapist which helped me well. I recommend to any of my friends.
Was involved in a Road Traffic incident and was seen by Xavier, David and Benjamin, when I first arrived I had severe pain in my shoulders, neck etc. These guys are great and very very experienced in what they do! They have put me back to near on full recovery. Highly Recommend!
On my first visit, Xavier was able to say exactly what was wrong with my shoulder straight away & how many sessions it would take to fix it. He told me 5-8 sessions & I needed 7. He was friendly & polite, explaining everything as we went along. I wouldn't hesitate in returning to him for any future injury and would recommend him highly to anyone. Many thanks. I recommend to any of my friends.
I've had the good fortune to benefit twice from Xavier's professional services. Last year my wife needed treatment after a long period of illness and the speed with which she managed to stand up and walk was quite remarkable - his patient care was outstanding This year I have needed joint and muscle exercise and after a relatively short programme I feel able to enter life's challenges once again. Many thanks Xavier.
I injured my knee on a ski holiday.It was a small sprain but being older I was worried about it curtailing my efforts to keep fit.Xavier was knowledgeable, made an good assessment and guided me through a stepwise treatment programme.Six weeks after my injury I was strong and active again.He discharged me in a timely manner,I need only 3 treatments.
A fantastic physiotherapy service. Xavier is a very approachable, knowledgeable and friendly guy who sorted out my physio needs very efficiently.
My husband had operation on arm on bus following accident at work in 2016 bus physio left my husband with 75 per cent disability in arm after being referred to we care physiotherapy my husband now has 90 per cent use of arm I cannot recommend we care physio enough excellent
Excellent treatment, I'd previously had awful pain in my knee which was fixed after four sessions. Xavier was very friendly. Would definitely recommend.
Brilliant service very professional and very friendly would definitely recommend that if you need this kind of treatment that you use these Came to here after having been knocked off a motorcycle. I had treatment elsewhere before but had minimal effect. When I started treatment here my lower back was in a chronic condition and day to day activities where hard and things like my main hobby fishing where not even thinkable of doing now I have very minimal ache from time to time and have started going fishing again and that isn't causing any issues so back to practically normal but have decided that I will continue to come once a month just to make sure the pain doesn't raise its head again
Xavier is an expert in his field. Absolute spot on diagnosis, when his assessment matches your symptoms without first discussing them it’s amazing and reassuring that you're in capable hands. Xavier provides a relaxed environment and he packs in as much treatment as he can within the session to promote recovery. Appropriate exercises given. Xavier provides understanding when I lacked understanding and a positive attitude when my physical and emotional levels have been low at times. Highly recommend.
Xavier has been treating my neck and back after i was hurt in a car accident. Immediately i started feeling better. I decided to carry on with sports massages after my 6 week treatment due to my work. Xavier is very professional and a lovely Gentleman. Highly recommend him and the centre.
Xavier is really professional and clearly has an in-depth knowledge and understanding of the human anatomy and physiology. I visited Xavier with an ongoing shoulder and neck issue which then became unbearable. There was a difference after the very first session and with 5 sessions I feel a massive improvement in pain reduction and mobility. Will definitely visit again and recommend! Thank you, Xavier. Manraj.
My daughter had a problem with her shoulder and after 6 weeks it is all better now. The service we received was outstanding. Very polite and friendly staff. Would highly recommend.
Welcome to Xcel Health. We specialise in the advanced assessment and treatment of Musculoskeletal and Sports injuries. We have a team of experts who are committed to excel in clinical standards and customer service...
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